Managed IT & Cybersecurity
24/7 IT support, proactive security, and system monitoring in one flat-rate package, within scope.
Running an organization is already demanding, let alone if you have to worry about broken computers, locked accounts, cyber threats, accreditation, or audits. Mercytech acts as your complete IT department, providing secure and reliable day-to-day operations.
We don’t just wait for things to break and charge you to fix them. We monitor your systems around the clock, applying updates and stopping threats behind the scenes, so your team can focus on their actual work without interruption.
WHAT WE DELIVER:
• Comprehensive Remote Support: Fast, remote assistance for your staff. Whether it’s a password reset, a slow laptop, a software error, or an email glitch, we solve it quickly.
• On-Site Support: When an issue cannot be resolved remotely, we dispatch on-site support.
• Proactive Cybersecurity: AI-powered protection designed to prevent, detect, and contain ransomware and account compromise.
• Reliable Backups: Protected backups with restore verification available when needed, so you never lose critical files, client records, or financial data.
• System Monitoring: Continuous monitoring and alerting over your internet connections, servers, and computers, with 24/7 response to mitigate surprise outages and keep systems running fast.
• Documented Standards (SOPs and Policies): Written playbooks and policies for access, support, and security, so your team follows consistent steps (e.g. new employee onboarding) and you stay audit-ready.
HOW WE WORK:
We operate on a flat-rate monthly model for managed clients, so you do not get surprise bills for routine support within scope. On-site visits and project work are quoted separately unless included in your plan. Our goal is the same as yours: keep systems running so smoothly you rarely need to call. We handle security patches, vendor coordination, and the technical headaches, giving you peace of mind.
For complex environments, we add program delivery governance, including change control, stakeholder reporting, and audit evidence support.
Some of our add-ons:
• Air-gapped backup copy (offline or isolated export) for higher-risk environments.
• Security awareness add-on: phishing simulations, staff workshops, and an assessment report with remediation recommendations.
• Governance, Risk, and Compliance (GRC): Vendor risk assessments, security questionnaires, and audit evidence collection.
Common Technical Questions
We do not rely on legacy antivirus. We deploy AI-powered Extended Detection and Response (XDR), enforce Multi-Factor Authentication (MFA), and maintain strict patch governance aligned with federal frameworks like NIST.
Yes. For mid-market and enterprise clients, we can provide Tier 2 and Tier 3 escalation, and we can run Network Operations Center (NOC) and Security Operations Center (SOC) monitoring and response while your internal team handles daily desktop support.
Yes, we offer scalable solutions that can manage operations across multiple sites. Whether you have a single office or several branches, our services can be tailored to support your entire network and help you scale or replicate your location(s).
Yes. We map security controls, policies, and Standard Operating Procedures (SOPs) to your specific regulatory requirements. We provide reporting, access controls, and data retention policies required to support audit readiness and compliance requirements.
We utilize immutable cloud backups. We also offer air-gapped backup copy as well as regular failover testing to target and validate agreed Recovery Time Objective (RTO) and Recovery Point Objective (RPO) through testing.
Let's Have a Conversation!
Whether you’re a growing business or a mature organization, let us help you strengthen your technology.
